Our Story

Whilst running a wholesale business a few years back our director became frustrated at the amount of returns he was getting and how long it took for his team to process them. The back-log was sometimes up to 6 weeks behind and sometimes his returns department would have boxes arrive with no paperwork at all which would sit in the warehouse for weeks until someone claimed them! This slow and disorganised returns process was frustrating his dealer network which was in turn destroying their customer service reputation.

After searching around for an elegant solution he discovered there was no off-the-shelf software he could use to solve the problem. In 2012 he then decided to develop the software himself. After 18 months of development the first version of Return Tracker was released and within 4 months his returns department was transformed. His staff had gone from being weeks behind on returns processing to having a completely clean and returns department devoid of any boxes or returned product. Two of his returns & customer care staff were even assigned to other duties!

The system is designed to make the burden of dealing with returns a much simpler task, it eliminates unnecessary phone calls, emails, paperwork and spreadsheets and also allows for full reporting so you can see how products, suppliers or branches are performing at a click of a button. It also provides a unique customer service platform which will make your customers feel valued.

Powerful Tools

The system is designed to make the burden of dealing with returns a much simpler task, it eliminates unnecessary phone calls, emails, paperwork and spreadsheets and also allows for full reporting so you can see how products, suppliers or branches are performing at a click of a button. It also provides a unique customer service platform which will make your customers feel valued.

Explore Return Tracker

Development Partner

All Return Tracker development will be sub contracted to South Coast Web design and will therefore be based on their latest HTML5 /PHP framework technology along with their maintenance and support.

Explore Return Tracker

Cloud Based

Return Tracker is a cloud based application which means the data is accessible from virtually any internet connected device.
Data security is increased as any hardware failures don't result in data loss because of networked back-ups.
Updates to the software can be rolled out instantly without the user needing to click a button which results in the users always having the most up-to-date technology.

Explore Return Tracker

Customised Reporting

Want to see which one of your suppliers are performing the best? How about the amount of money you have tied up in unprocessed returns? Or do you need to know which product lines you should drop because of warranty return rates?
The reporting system on Return Tracker is fully customisable and allows easy access to the information without the hassle of using excel and csv files. The charts are contain real-time information and easy to read.

Explore Return Tracker

Secure Technology

Return tracker uses an encrypted SSL connection between the web server and browser. This link ensures that all data passed between the web server and browsers remain private and integral. SSL is an industry standard and is used by millions of websites in the protection of their online transactions with their customers.
All data is backed up to multiple local and remote machines daily. All passwords are encrypted to an extremely high level using a script and all short term data is handled using an encrypted token.
This all ensures the safety of all data and user privacy.

Explore Return Tracker

Service Videos

If you’ve recently returned your BMW or Mercedes for a service you’ve probably seen the service video that you’re emailed once work it being carried out on your car.
The same principal is applied here, in order to increase the customer service level to the end user and to make their prize possession seem more valued you are able to add a service video to the ticket which can then be shared.
How valued would you feel if you received a returns ticket along with a video link of your returned item being serviced or repaired?

Explore Return Tracker

Easy To Use

The Return Tracker system is completely responsive so it can be viewed easily on a tablet or mobile device. It’s intuitive and easy to navigate user interface is well thought out and well executed.
Virtually every field and menu is customisable to suit the needs of the user. Even the menu colours are editable for each person who logs in.
Whether you’re uploading a proof of purchase receipt, uploading a service video, printing out a returns label or simply searching for a ticket, all functions are quick and easy to process to save time and effort.

Explore Return Tracker

Controlled Access

There are numerous different user levels which allow access to different tiers of information. Sensitive and confidential data can be safeguarded by regulating or restricting access to and use of the data.
Super Admins, Admins, Users and Reps can be assigned to different logins to restrict different user levels from seeing reports or being able to edit fields and add or edit user profiles.
Licences are calculated on the amount of branches and super-admin logins per company.

Explore Return Tracker

Stay In The Loop

Join our mailing list today and stay up today with the latest news from Return Tracker.

Get In Touch